Refund policy
RETURN & REFUND POLICY
At HarlowMay, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused, unworn, and in its original condition.
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The item must be returned in its original packaging.
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Proof of purchase or order confirmation must be provided.
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
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Undergarments and intimate apparel
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Swimwear without hygiene protection
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Gift cards
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Final sale or clearance items
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Products marked as non-returnable
3. Return Process
To initiate a return, please contact our support team at:
Please include:
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Your order number
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Your full name
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The reason for the return
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Photos if the item is damaged or incorrect
Our customer service team will provide return instructions.
Returns sent without prior approval may not be accepted.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We may request photographs of the item and packaging to assess the issue.
If approved, we will offer a replacement, store credit, or full refund.
5. Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method.
Refund processing times may vary depending on your payment provider but generally take between 5 and 10 business days.
6. Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The item received is defective;
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The item received is damaged;
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An incorrect item was delivered.
Original shipping fees are non-refundable unless required by applicable law.
7. Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After this period, orders may already be in processing and cancellation cannot be guaranteed.
8. Exchanges
We currently do not offer direct exchanges.
If you wish to receive a different size, colour, or item, please return the original product (if eligible) and place a new order.
9. Refused Deliveries
If a customer refuses delivery or fails to collect an order resulting in its return to the sender, any shipping and handling fees incurred may be deducted from the refund amount.
10. Contact Us
For any questions regarding returns or refunds, please contact:
HarlowMay
Email: contact@harlowmay.com